Frequently Asked Questions & Direct Support
Transparent answers about billing invariants, media suspension mechanics, and direct escalation channels to platform engineers.
Why does Voxera settle exclusively in TRC-20 USDT?
TRON network offers predictable sub-minute transaction confirmation with negligible gas fees. Manual operator review on TronScan ensures 100% cryptographic proof of transfer, eliminating chargeback clawbacks and cross-border currency conversion friction.
How does Audio Speaker vs. Listener billing work?
When a user publishes an active audio stream (mic unmuted and publishing RTP packets), they are classified as a Speaker. When passive or muted, they are metered as a Listener. Rates are calculated independently per 1,000 minutes based on actual role classification reported in UsageInterval records.
What happens when my wallet balance reaches zero?
The platform grants finite operational time leases (e.g. 30 seconds). If your balance reaches overdraft, the platform ceases lease renewal and issues a graceful suspension command. When the current lease expires, media streams teardown cleanly. No surprise runaway invoices.
What is the difference between ACK and COMPLETED states?
An ACK (Acknowledge) indicates the engine transport layer received the suspension or disconnection command. COMPLETED indicates that all target media rooms have verified closure, WebRTC transport connections are severed, and zero further usage is accumulating.
Which SDKs and platforms are genuinely supported today?
We maintain official Web / TypeScript SDKs, server-side REST APIs, and customer Webhook delivery. Mobile platforms (iOS, Android, Flutter) interact via our REST endpoints and standard WebRTC SDP signaling. We make no false claims of native client packages before they are fully production-tested.
Engineering SLA Response Targets
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